Would You Do Business With You?
A Customer Service Seminar
This energetic and educational program will be held on
Thursday, April 10, 2025,
from 8:07 a.m. until 12:07 p.m. & repeated from 1:07 until 5:07 p.m. at Willie Sports Cafe, 19325 Schmarr Dr. Lawrenceburg, IN 47025.
Every person in your organization – even those you may not think of as customer service personnel – has the ability to make a positive or negative impact on customer relations. In this highly interactive, group program we will examine why customers stop doing business, by looking at customer relations from the “inside out!”
- Know when to use open-ended and close-ended questions.
- Recognize what your customers don’t want.
- Communicate in a productive manner.
- Understand the cost of poor service.
- See why customers become upset.
- Listen for facts and feelings.
- Apply the road to recovery.
That’s the power of understanding personality preferences.
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Limited Dates Remaining for 2025
Each date has a morning session from 8:07am – 12:07pm and an afternoon session from 1:07pm – 5:07pm unless otherwise noted.
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